Are you feeling stuck? Reach out to the professionals for assistance or, for DIYers, browse technical resources by topic.
Pedagogical help
If you need teaching or pedagogical help, contact your campus teaching center:
Contact your teaching centerTechnical help
If you need technical help, contact your IT Professional or your campus support center.
Contact the Support CenterContact your campus teaching and learning center
Pedagogical and instructional technologies consulting is available for faculty and instructors on every Indiana University campus through partnerships across the university between the Learning Technologies division of UITS and relevant campus units.
Campus centers
IU Bloomington
Center for Innovative Teaching and Learning
812-855-9023
Contact CITL
IUPUI
Center for Teaching and Learning
317-274-1300
Contact IUPUI CTL
IU School of Medicine
Faculty Affairs, Professional Development, and Diversity: Teaching Resources
317-278-3089
Email FAPDD
IU East
Center for Faculty Development
765-973-8561
Email CFD
IU Kokomo
Center for Teaching, Learning, and Assessment
765-455-9534
Email CTLA
IU Northwest
Center for Innovation and Scholarship in Teaching and Learning
219-980-6755
Email CISTL
IU South Bend
University Center for Excellence in Teaching
574-520-4894
Email UCET
IU Southeast
Institute for Learning & Teaching Excellence
812-941-2506
Email ILTE
IUPUC
Center for Teaching and Learning
812-375-7530
Email Sally Jamerson
IU Fort Wayne
Center for Teaching and Learning
317-274-1300
Email CTL
Contact your campus IT Support Center
Overview
The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.
- Walk-in support hours: The hours listed below for walk-in support locations are for periods when classes are in session. Walk-in support hours during campus breaks and between semesters may vary.
- Research computing support: Research computing support at IU is provided by the Research Technologies division of UITS. To ask a question or get help regarding Research Technologies services, including IU's research supercomputers and research storage systems, and the scientific, statistical, and mathematical applications available on those systems, contact UITS Research Technologies. For service-specific support contact information, see Research computing support at IU.
- Duo tokens: Duo tokens are available only at the Wells Library (Bloomington) and ICTC 126 (IUPUI) locations.
Bloomington
Contact
With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.
Chat: https://ithelplive.iu.edu/
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base
Walk-in support
Walk-in support at the Herman B Wells Library is available during the following hours:
- Monday-Thursday: 8:30am-7:30pm
- Friday: 8:30am-4:30pm
- Saturday: 12:30-4:30pm
- Sunday: 12:30-7:30pm
IUPUI
Contact
With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.
Chat: https://ithelplive.iu.edu/
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base
Walk-in support
Walk-in support is available at ICTC 126 and the Campus Center Information Desk.
ICTC 126
- Monday-Thursday: 8am-8pm
- Friday: 8am-5pm
- Saturday: 9am-3pm
- Sunday: Noon-4pm
Campus Center Information Desk
- Monday-Friday: 11am-4pm
- Saturday-Sunday: Closed
IU East
Contact
With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.
IU East IT Help & Training
Phone: 765-973-8375
Email: iueitsup@iue.edu
Walk-in support
Walk-in support is available at Hayes Hall 169:
- Monday-Thursday: 8am-7pm
- Friday: 8am-5pm
- Saturday-Sunday: Closed
IU Kokomo
Contact
With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.
IU Kokomo Help Desk
Chat: https://ithelplive.iu.edu/
Phone: 765-455-9315
Email: kohelp@iu.edu
Walk-in support
Walk-in support is available at Library (KA) 127:
- Monday-Friday: 8am-5pm
- Saturday-Sunday: Closed
IU Northwest
Contact
With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.
IU Northwest IT Support Center
Chat: https://ithelplive.iu.edu/
Phone: 219-981-4357
Email: iunhelp@iun.edu
Online: Request IT Service
Walk-in support
- Monday-Thursday: 8am-5:30pm
- Friday: 8am-4pm
- Saturday-Sunday: Closed
IU South Bend
Contact
With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.
IU South Bend IT Support Center
Phone: 574-520-5555
Email: helpdesk@iusb.edu
Walk-in support
Walk-in support is available at Education & Arts (EA) 1109:
- Monday-Friday 8am-5pm
- Saturday-Sunday: Closed
IU Southeast
Contact
With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.
IU Southeast Technology Services
Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Get Help via Web Form
Walk-in support
Walk-in support is available at the Support Center Front Desk, US 212:
- Monday-Friday: 8am-5pm
- Saturday-Sunday: Closed
IUPUC
Contact
With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.
IUPUC Information Technology
Phone: 812-375-7555
Email: coithelp@iupuc.edu
Walk-in support
Walk-in support is available at Learning Center (LC) 1507:
- Monday-Friday: 8am-5pm
- Saturday-Sunday: Closed
IU Fort Wayne
- Faculty and staff: Contact About Health Technology Services (HTS) Phone Support.
- Students: Contact the UITS Support Center at IUB or IUPUI.
Technical resources
Use these guides to help you learn more about different tools and support options.
Classroom tools
To get support with technology in your classroom, contact the appropriate resource for your campus:
Do you or your students need access to STC lab resources? If so, you can connect to them using IUanyWare:
To start using classroom technology:
- Watch the video: Using Classroom Technology for Hybrid Instruction
- See the IU Knowledge Base Article: Recommendations for using technology in IU classrooms with hybrid or virtual learning
To see a list of technology available in your classroom, see the Classroom Database.
Documentation about using the Classroom Database:
Here are some useful guides from the IU Knowledge Base for common classroom technology:
Teaching tools
Canvas videos
Canvas articles
- How to apply the IU Course Template to your Canvas course? (IU Knowledge Base article)
- How do I publish a course? (Canvas article)
- How do I use the Modules Index Page? (Canvas article)
- How do I use the Pages Index Page? (Canvas article)
- How do I manage Course Navigation Links? (Canvas article)
- How do I copy content from another Canvas course using the Course Import tool? (Canvas article)
Canvas Teaching Templates *NEW*
Ready-made templates for instructors to create assignments in Canvas.
- Enroll in the Canvas Teaching Templates example course *NEW*
The Keep Teaching team developed two series of Canvas modules to help instructors bring their courses online:
-
Instructor-focused modules (article)
- These modules are templates to assist instructors in creating high-quality content in their Canvas courses.
-
Student-focused modules (article)
- These modules contain ready-made instructions for students that instructors can incorporate into their courses. These instructions are focused on various online learning technologies (Zoom, Canvas, Kaltura, etc.)
Kaltura training
Each link contains both a video and an article.
- Kaltura: Recording your screen and webcam using Kaltura Capture (video & article)
- Kaltura: Editing videos using the Kaltura Video Editor (video & article)
- Kaltura: Editing captions using the Kaltura Caption Editor (video & article)
Kaltura articles
Getting started with Zoom series
Each link contains both a video and an article.
- Zoom: The Basics (video & article)
- Zoom: Logging in using Single Sign-On (SSO) (video & article)
- Zoom: Scheduling and starting meetings (video & article)
- Zoom: Using breakout rooms (video & article)
- Zoom: Recording meetings (video & article)
- Zoom: Securing your meetings (video & article)
- Zoom: Managing disruptions during meetings (video & article)
Zoom articles
- Zoom to the Next Level: Active Learning in the Virtual Classroom (article)
- Alternatives to Zoom for live meetings and recording lectures (article)
- Get started with Zoom (article)
- How do I secure my Zoom session against Zoombombing? (article)
- Considerations when attending classes or meetings remotely (article)
- Pin a participant's video and adjust video layout in a Zoom meeting (article)
- Using Zoom on a desktop or mobile device (article)
- Accommodate international students who can't access Zoom (article)
- Accessibility features in Zoom (article)
- About closed captioning in Zoom (article)
- Use screen layouts in Zoom (article)
- Use Zoom for large meetings and webinars (article)
- Creating Zoom breakout rooms in advance (article)
- Access and publish Zoom recordings in Kaltura (article)
- Troubleshoot Zoom (article)
- Polling for Meetings (video & article)