Help

Contact your campus teaching and learning center

Pedagogical and instructional technologies consulting is available for faculty and instructors on every Indiana University campus through partnerships across the university between the Learning Technologies division of UITS and relevant campus units.

Campus centers

IU Bloomington

Center for Innovative Teaching and Learning
812-855-9023
Contact CITL

IUPUI

Center for Teaching and Learning
317-274-1300
Contact IUPUI CTL

IU School of Medicine

Faculty Affairs and Professional Development: Teaching Resources
317-278-3089
Email FAPDD

IU East

Center for Faculty Development
765-973-8561
Email CFD

IU Kokomo

Center for Teaching, Learning, and Assessment
765-455-9534
Email CTLA

IU Northwest

Center for Innovation and Scholarship in Teaching and Learning
219-980-6755
Email CISTL

IU South Bend

University Center for Excellence in Teaching
574-520-4894
Email UCET

IU Southeast

Institute for Learning & Teaching Excellence
812-941-2506
Email ILTE

IUPUC

Center for Teaching and Learning
812-375-7530
Email Sally Jamerson

IU Fort Wayne

Center for Teaching and Learning
317-274-1300
Email CTL

Contact your campus IT Support Center

Overview

The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.

Notes:
  • Walk-in support hours:

    The hours listed below for walk-in support locations are for periods when classes are in session. Walk-in support hours during campus breaks and between semesters may vary.

  • Research computing support:

    Research computing support at IU is provided by the Research Technologies division of UITS. To ask a question or get help regarding Research Technologies services, including IU's research supercomputers and research storage systems, and the scientific, statistical, and mathematical applications available on those systems, contact UITS Research Technologies. For service-specific support contact information, see Research computing support at IU.

  • Duo tokens:

    Duo tokens are available only at the Wells Library (Bloomington) and ICTC 126 (IUPUI) locations.

Bloomington

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Note:
As of July 15, 2021, the walk-in support location in the Herman B Wells Library is on the fourth floor of the West Tower.

Walk-in support at the Herman B Wells Library is available during the following hours:

  • Monday-Wednesday: 8am-11:30pm
  • Thursday: 8am-8pm
  • Friday: 8am-7:30pm
  • Saturday: Noon-5:30pm
  • Sunday: 11:15am-11:30pm
Note:
The above hours only reflect walk-in support availability, not the hours that the building is open. For up-to-date information about Wells Library hours and closures, see Libraries & Hours.

IUPUI

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Walk-in support is available at ICTC 126 and the Campus Center Information Desk.

Note:
Duo tokens are available only at ICTC 126.

ICTC 126

  • Monday-Thursday: 8am-8pm
  • Friday: 8am-5pm
  • Saturday: 9am-3pm
  • Sunday: Noon-4pm

Campus Center Information Desk

  • Monday-Friday: 10am-4pm
  • Saturday-Sunday: Closed

IU East

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU East IT Help & Training
Phone: 765-973-8375
Email: iueitsup@iue.edu

Walk-in support

Walk-in support is available at Hayes Hall 169:

  • Monday-Thursday: 8am-7pm
  • Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Kokomo

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Kokomo Help Desk
Chat: https://ithelplive.iu.edu/
Phone: 765-455-9315
Email: kohelp@iu.edu

Walk-in support

Walk-in support is available at Library (KA) 127:

  • Monday-Thursday: 8am-7pm
  • Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Northwest

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Northwest IT Support Center
Chat: https://ithelplive.iu.edu/
Phone: 219-981-4357
Email: iunhelp@iun.edu
Online: Request IT Service

Walk-in support

Important:
Hawthorn Hall 108 is closed for the summer for renovations. Walk-in support is available at Anderson Library on the first floor.
  • Monday-Thursday: 8am-5pm
  • Friday: 8am-4pm
  • Saturday-Sunday: Closed

IU South Bend

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU South Bend IT Support Center
Phone: 574-520-5555
Email: helpdesk@iusb.edu

Walk-in support

Walk-in support is available at Education & Arts (EA) 1109:

  • Monday-Thursday 8am-6pm
  • Friday 8am-5pm
  • Saturday-Sunday: Closed

IU Southeast

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Southeast Technology Services
Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Request IT service

Walk-in support

Walk-in support is available at the Support Center Front Desk, US 212:

  • Monday-Friday: 8am-5pm
  • Saturday-Sunday: Closed

IUPUC

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IUPUC Information Technology
Phone: 812-375-7555
Email: coithelp@iupuc.edu

Walk-in support

Walk-in support is available at Learning Center (LC) 1507:

  • Monday-Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Fort Wayne

Classroom tools

To get support with technology in your classroom, contact the appropriate resource for your campus:

Do you or your students need access to STC lab resources? If so, you can connect to them using IUanyWare:

To start using classroom technology:

To see a list of technology available in your classroom, see the Classroom Database.

Documentation about using the Classroom Database:

Here are some useful guides from the IU Knowledge Base for common classroom technology:

Teaching tools

Canvas videos

Canvas articles

Canvas Teaching Templates *NEW*

Ready-made templates for instructors to create assignments in Canvas.

  • Enroll in the Canvas Teaching Templates example course *NEW*

The Keep Teaching team developed two series of Canvas modules to help instructors bring their courses online: 

  • Instructor-focused modules (article)
    • These modules are templates to assist instructors in creating high-quality content in their Canvas courses.
  • Student-focused modules (article)
    • These modules contain ready-made instructions for students that instructors can incorporate into their courses. These instructions are focused on various online learning technologies (Zoom, Canvas, Kaltura, etc.)

Kaltura training

Each link contains both a video and an article.

Kaltura articles

Getting started with Zoom series

Each link contains both a video and an article.

Zoom articles