Help

Contact your campus teaching and learning center

Pedagogical and instructional technologies consulting is available for faculty and instructors on every Indiana University campus through partnerships across the university between the Learning Technologies division of UITS and relevant campus units.

Campus centers

IU Bloomington

Center for Innovative Teaching and Learning
Phone: 812-855-9023
Email: Contact CITL

IUPUI

Center for Teaching and Learning
Phone: 317-274-1300
Email: Contact IUPUI CTL

IU School of Medicine

Faculty Affairs and Professional Development: Teaching Resources
Phone: 317-278-3089
Email: fapdd@iu.edu

IU East

Center for Faculty Development
Phone: 765-973-8561
Email: cfd@iue.edu

IU Kokomo

Center for Teaching, Learning, and Assessment
Phone: 765-455-9534
Email: ctla@iuk.edu

IU Northwest

Center for Innovation and Scholarship in Teaching and Learning
Phone: 219-980-6755
Email: Contact CISTL

IU South Bend

University Center for Excellence in Teaching
Phone: 5 74-520-4894
Email: ucet@iusb.edu

IU Southeast

Institute for Learning & Teaching Excellence
Phone: 812-941-2506
Email: Contact ILTE.

IUPUC

Center for Teaching and Learning
Phone: 812-375-7530
Email: sjamerso@iu.edu

IU Fort Wayne

Center for Teaching and Learning
Phone: 317-274-1300
Email: Contact CTL

Contact your campus IT Support Center

Overview

The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.

Notes:
  • Walk-in support hours:

    The hours listed below for walk-in support locations are for periods when classes are in session. Walk-in support hours during campus breaks and between semesters may vary.

  • Research computing support:

    Research computing support at IU is provided by the Research Technologies division of UITS. To ask a question or get help regarding Research Technologies services, including IU's research supercomputers and research storage systems, and the scientific, statistical, and mathematical applications available on those systems, contact UITS Research Technologies. For service-specific support contact information, see Research computing support at IU.

  • Duo tokens:

    Duo tokens are available only at the Wells Library (Bloomington) and ICTC 126 (Indianapolis) locations.

Bloomington

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Walk-in support at the Herman B Wells Library (fourth floor of the West Tower) is available:

  • Monday-Wednesday: 8am-11:30pm
  • Thursday: 8am-8pm
  • Friday: 8am-7:30pm
  • Saturday: Noon-5:30pm
  • Sunday: 11:15am-11:30pm
Note:
The above hours only reflect walk-in support availability, not the hours that the building is open. For up-to-date information about Wells Library hours and closures, see Libraries & Hours.

IUPUI

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Walk-in support is available at ICTC 126 and the Campus Center Information Desk.

Note:
Duo tokens are available only at ICTC 126.

ICTC 126

  • Monday-Thursday: 8am-8pm
  • Friday: 8am-5pm
  • Saturday: 9am-3pm
  • Sunday: Noon-4pm

Campus Center Information Desk

  • Monday-Friday: 10am-4pm
  • Saturday-Sunday: Closed

IU East

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU East IT Help & Training
Phone: 765-973-8375
Email: iueitsup@iue.edu

Walk-in support

Walk-in support is available at Hayes Hall 169:

  • Monday-Thursday: 8am-7pm
  • Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Kokomo

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Kokomo Help Desk
Chat: https://ithelplive.iu.edu/
Phone: 765-455-9315
Email: kohelp@iu.edu

Walk-in support

Walk-in support is available at Library (KA) 127:

  • Monday-Thursday: 8am-7pm
  • Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Northwest

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Northwest IT Support Center
Chat: https://ithelplive.iu.edu/
Phone: 219-981-4357
Email: iunhelp@iun.edu
Online: Request IT Service

Walk-in support

Walk-in support is available at Marram Hall 101:

  • Monday-Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU South Bend

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU South Bend IT Support Center
Phone: 574-520-5555
Email: helpdesk@iusb.edu

Walk-in support

Walk-in support is available at Education & Arts (EA) 1109:

  • Monday-Thursday: 8am-6pm
  • Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Southeast

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Southeast Technology Services
Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Request IT service

Walk-in support

Walk-in support is available at the Support Center Front Desk, US 212:

  • Monday-Friday: 8am-5pm
  • Saturday-Sunday: Closed

IUPUC

Contact

With the exception of special holiday hours, phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IUPUC Information Technology
Phone: 812-375-7555
Email: coithelp@iu.edu

Walk-in support

Walk-in support is available at Learning Center (LC) 1507:

  • Monday-Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Fort Wayne

Classroom tools

Do you or your students need access to STC lab resources? If so, you can connect to them using IUanyWare:

To start using classroom technology:

To see a list of technology available in your classroom, see the Classroom Database.

Documentation about using the Classroom Database:

Teaching tools

The Keep Teaching team developed two series of Canvas modules to help instructors bring their courses online: 

  • Instructor-focused modules (article)
    • These modules are templates to assist instructors in creating high-quality content in their Canvas courses.
  • Student-focused modules (article)
    • These modules contain ready-made instructions for students that instructors can incorporate into their courses. These instructions are focused on various online learning technologies (Zoom, Canvas, Kaltura, etc.)